Privacy Policy

Solution Savvy Pty Ltd

(ABN: 506 915 545 33 )

Solution Savvy Pty Ltd (referred to as we, us or our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, use and disclose personal information when you use our website, engage our services, or interact with us.

1. Personal Information We Collect

Personal information means information or an opinion that identifies, or could reasonably identify, an individual.

We may collect the following types of personal information:

• Full name
• Contact details (email address, phone number, postal address)
• Employment information (business name and job title)
• Payment details (processed securely via third-party providers)
• Preferences, feedback and opinions
• Details of services you have enquired about or received
• Support requests and related communications
• Website usage data including IP address, browser type, device information, location data and browsing behaviour
• Information collected through cookies and tracking technologies
• Information shared via social media platforms where permission is granted
• Any other information you voluntarily provide to us

2. How We Collect Personal Information

We collect personal information in the following ways:

Information You Provide Directly

• Submitting forms on our website
• Contacting us via email or phone
• Requesting quotes, consultations or support

Information Collected Automatically

• When you visit or browse our website
• Through cookies, analytics tools and tracking technologies

Information from Third Parties

(See the Cookies section below for more information.)

• Analytics providers
• Marketing and advertising platforms

3. How We Use Personal Information

We may collect, hold and use personal information to:

• Provide and manage our services
• Assess enquiries and prepare quotes
• Communicate with you about our services
• Manage administration, invoicing and billing
• Improve our website, services and customer experience
• Conduct analytics, research and business development
• Send marketing or promotional communications (where permitted)
• Meet legal and regulatory obligations
• Resolve disputes or complaints

4. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers such as IT support, hosting providers, email platforms, payment processors and marketing partners
• Our employees, contractors and related entities
• Professional advisers including accountants, consultants and legal advisers
• Business partners or parties involved in a business transfer
• Courts, tribunals, regulators or law enforcement agencies where required by law

Analytics & Advertising Tools

We use Google Analytics and related advertising features such as remarketing and demographic reporting. These tools use cookies and identifiers to collect information about how visitors use our website.

You can manage or opt out of these features via:

• Google Analytics Opt-out tools
• Google Ads settings
• Your device’s advertising preferences

5. Overseas Disclosure

While we primarily store information in Australia, some third-party service providers may process or store personal information overseas. By using our services, you consent to this disclosure.

6. Your Rights and Choices

Marketing Communications

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails
• Contacting us directly